The Kodak Syndrome in business symbolized by a rusty anchor.

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The Kodak Syndrome: When Your «Experience» Becomes Your Anchor

Hector Pincheira

Hector Pincheira

CIO | CTO
Digital Strategy & Technology Innovation

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You've probably seen it. You're in that meeting. Someone mentions «Artificial Intelligence» and, as if on cue, the room splits in two.

On the one hand, the «techno-optimists», On one side of the room, the bright-eyed, reciting headlines they read that morning about how AI will cure everything. On the other, the «entrenched analogs».», who cling to their chairs, protect their Excel spreadsheets and mutter about «dehumanization» and «human judgment».

You, meanwhile, only feel a deep sense of fatigue.

Fatigue. Because you know they're both dangerously wrong. You're discussing the color of the clouds while the flood water is already up to our knees.

Because the real problem is not the AI; it is the inertia. It's the Kodak Syndrome manifesting itself in real time: managers who mistake their «experience» for a license to become obsolete.

The «Great Replacement» debate is the most dangerous distraction of our decade. We are arguing about an apocalyptic prophecy while the real transformation, silent and relentless, is already happening under our feet.

And the first blunder is to speak in the future.


Replacement is not a Tsunami. It is the Rising Tide.

Let's stop using the verb in the future tense. It is a comforting lie. Replacement does not go to to happen. It has already happened.

Amazon (600,000 robots), Nestlé (16,000 cuts), Siemens, UPS... This is not a science fiction movie. It's the quarterly results.

The problem is that we expect a Terminator-type event:

Kodak robot t-800 Syndrome

We expect a T-800 robot to walk through the office door and sit at our desk. And since that doesn't happen, we think we're safe.

The reality is different. Replacement is not a tsunami you see coming from a distance. It is the tide rising in the middle of the night.

It is that script which automated the report that used to take three days. It is that dashboard in Qlik that eliminated the need for 20 manual Excels. It's that solution in Blazor that optimized logistics and redefined the work of an entire department.

AI won't take your job. It will be taken from you by a competing company that uses it better, faster and smarter than yours.

But, Why, if this is so obvious, do most leaders remain paralyzed?

The answer is the same reason why that Board of Directors, in your company, refuses to let go of that ERP from the 90s. It's not a technology problem. It's an identity problem.

The «Kodak Syndrome» and Neo-Luddite Panic

Everyone loves to quote Kodak. «They ignored the digital revolution,» they say. What a lazy analysis.

The truth is much more tragic: Kodak invented the first digital camera in 1975.

Their failure was not technological. It was a failure of identity. They were a company that made billions selling chemicals and rolls of film. Their power structure, their managers' bonuses, their culture... all depended on the friction of the analog.

Embracing digital was not a «business opportunity». It was cultural suicide. It was admitting that everything that made them successful for a century had become irrelevant.

Now look around you.

That manager who refuses to automate his process, that manager who protects his «chacrita» from incomprehensible Excels... he is Kodak. His «experience» has become his anchor. His fiefdom of power, built on a manual and obsolete process, is his «golden cage».

And that is the Neo-Luddite

The historical luddite, At least he had the courage of his convictions. He was a skilled craftsman watching a machine, operated by cheap labor, destroy his livelihood. He had no unions, no LinkedIn, and no reskilling. He had a hammer, and he used it.

Today's Neo-Luddite is worse. He is a coward. He doesn't break the machine; he ignores it. He scorns it with «corporate prudence.».

He is the one who says: «Let's wait for the technology to mature». He is the one who says: «Here we do things differently». He is the one who, in the middle of a hurricane, refuses to open the umbrella because he is «waiting for the official weather report».

Professional with Kodak Syndrome

Inertia, disguised as prudence, is the most elegant form of obsolescence.


But this inertia is not just fear; it is a lack of strategic vision on the mechanics of this transformation.

In fact, in a recent article in the premium section of the site, I delved precisely into this: into the nuts and bolts of this labor mutation. As I mention there, «automation is not the end of employment; it is the end of mediocrity and the beginning of the era of real value.».


The Solution: The Dawn of the «Cognitive Cyborg.»

The «Man vs. Machine» debate is a trap. It's a dead end designed to scare us.

The real battle, the one that defines who survives and who thrives, is: «Augmented Human» vs. «Non-Augmented Human».».

The solution is not a revolution. It is a evolution.

The new standard of professional competence is not a human competing against an AI. It is a human powered by an AI. It is symbiosis. It is the birth of the «Cognitive Cyborg».

Kodak Syndrome

I am not talking about implants. I'm talking about a professional who has outsourced all his low-value tasks (friction) to AI, to amplify his high-value skills (humanity).

If you have worked, like me, integrating monolithic systems like SAP with agile tools like Qlik Sense, you know what I'm talking about. If you've built solutions with Blazor to «surround» old ERP and give it new life, you're already a prototype of this Cognitive Cyborg. You've been using technology not for replace to the human, but to release it of friction.

Jobs don't die. They are mutating

  • The Accountant is no longer the one looking for the needle in the haystack (sampling). He is the one who uses AI to audit the 100% of transactions in real time. His job is no longer find errors; it is design systems of trust that make them impossible.
  • The HR ceases to be a resume manager. The AI does the scouting. Its role becomes 100% human: it stops managing resources to become a potential catalyst, by measuring the speed of reskilling of the equipment.
  • The IT Manager (our role) is no longer the digital «plumber» who keeps the servers running. It becomes a Intelligence Orchestra Conductor. The systems (AI, Cloud, SAP, BI) are your musicians. We don't play the violin; we make sure that the Harmony (integration) and the Tempo (strategy) produce value, not just noise.

Your Mandate: Stop Managing Friction. Lead Symbiosis.

If you are a leader (manager, boss, director), your job changed yesterday.

Expecting the government to save us is the loser's excuse. Change will not come from above; it must come from within.

Your mandate today has only two responsibilities:

  1. Automate Friction: You must obsess over every copy-paste, every manual report, every repetitive process your team does. Every man-hour spent on friction is a waste of human potential. Declare war on that friction.
  2. Humanizing Value: Every hour you free from friction you must reinvest it in what only a human does: mentoring, long-term strategy, disruptive creativity, real empathy with the customer.

Progress is a high-speed train pulling into the station. But there's a twist.

It's not a passenger train. You can't buy a ticket, sit in the first class car and wait for it to take you to the future.

It's a steam locomotive. And Artificial Intelligence is coal.

The question is what are you going to take with you. Because you can't get on the locomotive if you're still dragging the anchor.

Either you learn to shovel coal to move this engine forward, or you will be stuck at the station, clinging to your «experience»... that rusty anchor that keeps you immobile, as you watch the train disappear over the horizon.

Listen to it on podcast:

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